The first variable is the training subjects: Surface Contamination, CRM\/Human Factors, Dangerous Goods, and so on. It\u2018s fair to say that you will definitely need a complete list of all of the subjects to start the process. It is very important to keep in mind that IS-BAO is but one source for what must be in your training program. The FARs, related documents such as Letters of Authorization (LOAs) \/ Ops Specs and Advisory Circulars, and your own FOM or other company training requirements are another. All of this must be in your training program. Although an IS-BAO audit is not primarily a compliance audit, it should be obvious that you must comply with any State of Registration and your own company requirements as a general condition of the Standards.<\/p>\n
The second item in the variables list is who gets trained. That universe is defined pretty well: Flight Crews, Cabin Crews, Maintenance Technicians, Scheduler\/Dispatchers, anybody else with duties onboard the aircraft in flight, and finally everybody else (e.g. Line personnel).<\/p>\n
The next variable is whether the training subject is required, recommended, or left up to you (sort of), and even that list has room for interpretation when you start applying the \u201cother training to ensure a safe operation\u201d clause. The training program is now staring to get more complicated because some subjects are required for one position, but recommended for others; for example CRM\/Human Factors.<\/p>\n
The last variable in this analysis is frequency how often must the training take place to comply with the IS-BAO? We will pick up with that subject and wrap up our overview of the training program in the next post.<\/p>\n
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I was in a client\u2019s office last week, (let\u2019s call them Acme Widgets), completing an IS-BAO audit, when our client\u2019s designated manager for IS-BAO matters came over and told me that he had just then responded to an email from a pilot he knew at another company\u2019s aviation operation. That pilot had reached out to my host at Acme with the message that they had just completed their own IS-BAO audit and were now staring at a handful of minor non-compliance comments resulting from inadequacies in their training versus the Standard. How had Acme Widgets avoided this? My host\u2019s response to his buddy was to send him our phone number at Advanced Aircrew Academy. Cubs Win!! Cubs Win!!<\/p>\n
When we at Advanced Aircrew Academy are running the planet, the IS-BAO will provide a simplified and summarized list of all of its training requirements and recommendations. Until then, aviation operators are left to sort it out. Let\u2019s start with the famous \u2018Big Picture\u2019 which, while obvious, isn\u2019t for everybody.<\/p>\n
From the point of view of the IS-BAO and, therefore, of the auditor, training requires all of: (1) documented training content (that would be your training program), (2) getting the training, (3) documentation of the training that was received, and auditor testing to ensure that (4) the training has been effective; for example interviews and exam results.<\/p>\n
Items (2), (3), and (4) in that list are relatively straightforward, leaving the training program as the source of the majority of problems. In fact, the training program is the most challenging to codify out of the IS-BAO which, in my opinion, is due to a combination of the number of variables involved and the fact that the requirements are scattered around the IS-BAO documentation in the Standards themselves, in the protocols, and in the Guidance Material (GM). <\/p>\n
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