Human Factors / Crew Resource Management (CRM)

Human Factors / Crew Resource Management (CRM)

Human Factors is a broad term to describe interactions among humans and other elements of a system. Human Factors training for pilots can include traditional Crew Resource Management (CRM), Maintenance Resource Management, and Dispatch Resource Management as well as topics such as flight discipline and automation management.

The Maintenance Human Factors eLearning module is FAA-accepted for one hour of IA Renewal credit. FAA Course Acceptance Number: C-IND-IM-151112-K-006-002.

The NBAA Management Guide (section 2.4) recommends advanced flight crew training above and beyond the regulatory requirements of the FAA as a best practice. That recommendation specifically cites CRM training. This training satisfies that NBAA recommendation.


The curriculum content efficiently and effectively addresses the training requirements in FAR 135.330, Crew Resource Management Training and AC 120.51E, Crew Resource Management Training. For recurrent training, the topics rotate year-to-year so your flight crews see different CRM modules each year.
Any of the modules listed comply with the IS-BAO training requirement for "Human Factors (HF) / Crew Resource Management (CRM)" defined in Chapter 8 of IS-BAO. The Business Aviation Safety Consortium (BASC) standard NX6 and 2 requires CRM / Human Factors training. Human Factors training for mechanics complies with CRF 135.433 and AC 120-72. Human Factors training for schedulers/dispatchers complies with AC 120-32.

The table below lists the various Human Factors / CRM training modules we have available.