Crew Resource Management / Human Factors
Human Factors is a broad term to describe interactions among humans and other elements of a system. Human Factors training can include Crew Resource Management (CRM), Maintenance Resource Management (MRM), and Dispatch Resource Management (DRM) as well as topics such as Automation Management and Procedural Non-Compliance.
CRM training topics are defined in Advisory Circular (AC) 120-51E, Crew Resource Management Training and ICAO Human Factors Training Manual, Document 9683, Part 2 Chapter 2, Crew Resource Management (CRM) Training. MRM training topics are defined in AC 120-72A Maintenance Human Factors training. DRM training topics are defined in AC 121-32A - Dispatch Resource Management Training.
For Crew Resource Management / Human Factors training, you can choose individual training module(s) from the list below. The list notes which job roles the training module applies to. We tailor the training content for each job role.
The Maintenance Human Factors eLearning module is FAA-accepted for one hour of IA Renewal credit. FAA Course Acceptance Number: C-IND-IM-151112-K-006-002. The Fatigue Management module for maintenance can be used for one hour of credit towards IA Renewal. FAA Course Acceptance Number: C-IND-IM-160330-K-006-001.
Any of the modules listed complies with the International Standard for Business Aircraft Operations (IS-BAO) training requirement for "Human Factors (HF) / Crew Resource Management (CRM)" defined in Chapter 8 of IS-BAO. The Business Aviation Safety Consortium (BASC) standard NX6 126.96.36.199 and 2 requires CRM / Human Factors training. Human Factors training for mechanics complies with CFR 135.433 and AC 120-72A. Human Factors training for schedulers/dispatchers complies with AC 120-32A.
The NBAA Management Guide (section 2.4) recommends advanced flight crew training above and beyond the regulatory requirements of the FAA as a best practice. That recommendation specifically cites CRM training. This training satisfies that NBAA recommendation.